Humble Inquiry

Humble Inquiry: The Gentle Art of Asking Instead of Telling is a book by Edgar Schein. It is a relatively short book and the title gives most of it away: we need to do more asking and do less telling.

Making this change is tough. We live in a culture that celebrates task accomplishment, It is a world where the boss tells and the worker does not. Often, the subordinate will be too fearful to be honest with their superior. This is even true in emergency situations. Fatal mistakes during surgery, for example, or airline crashes can often be traced back to this.

I want you to be completely honest with me. Even if it costs you your job.

As a leader, it is your job to establish an atmosphere where people can speak up. You need to understand the cultural and generation differences regarding the risk of humiliation. People will try to avoid humiliating you at all costs. This is fine most of the time, but not when you are about to give the wrong medication or make a terminal mistake in business.

The best way to achieve this is to create a personal relationship. Professionalism will not win out: it would be unprofessional to embarrass your boss. Instead, you need to build a relationship where subordinates feel they can overcome these barriers. And, as the boss, it is up to you to set how much personal disclosure is appropriate.

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This entry was posted on Sunday, February 19th, 2017 at 11:00 am and is filed under Books. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.