February 8th, 2016
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers is a 2014 book by Ben Horowitz. Horowitz worked at Netscape before founding Opsware/Loudcloud and later the venture capitalist firm Andreessen Horowitz.
It is mostly a book for people who are running tech companies. This is mostlu obviously from the title. However, it’s appeal outside that setting is quite limited. If you’re not in that situation I would probably say that it is not a particularly useful read.
He covers a wide variety of topics. Primarily these are hard topics with no obvious answers. His conclusion is that some things are really hard and you can only learn to be a CEO by being a CEO. Nevertheless, there is good advice dispensed along the way.
It’s important to draw a line between facts and perceptions for example. It sounds obvious, but is difficult to do in the moment. He also says that if you want to do a successful start-up, you need to be doing things 10 times better than the competition if you want to succeed. It’s a high bar, though perhaps lower than Peter Thiel sets in Zero to One, who makes the case for only entering markets you can have a monopoly on.
What should you do about titles? Mark Andreessen suggests giving them out because they are the cheapest benefit you can provide for employees. In constrast Mark Zuckerberg gives deliberately deflated titles to ensure everyone is re-levelled when they enter Facebook.
He also mention’s the Facebook slogan “move fast and break things”. I have always liked this mindset. I am doing a lot of this at Sky at the moment, usually with a bug fix right behind it, and everyone seems to be happy with my delivery so far. If you want to change the world, you have to be bold.
Horowitz also recommends the film Freaky Friday as a great management resource. When sales and customer support went to war with each other at Opsware, he simply switched the heads of department with each other. They soon understood the other side and began working together to solve problems.