We flew to Iceland with Icelandair. How original. It was the most expensive airline we have ever flown with. It was a little over £600 for return tickets for the both of us.
This was a disaster. We pre-booked our seats so that we could sit together. However, when it came to checking in online, our seats were changed so that we were no longer together. I spoke to both the baggage drop-off people and the people at the gate, but none of them could help. In the end, the woman sat next to me was kind enough to swap with Elina so we could sit together.
However, what is the point of having a seat reservation system that you do not honour. It is actually worse than having no seat reservation system as at least in that case you would know to check in straight away.
Ryanair have a brilliant seat reservation system. It costs you some cash, but we had a whole stewardess whose entire job seemed to be guarding our seats so that nobody else sat there. When Ryanair blow you out of the water for customer service, maybe you should take a look at what you are doing.
We had no problems on the return flight, and received the seats we had booked.
On the outgoing flight, we boarded on time. However, we then sat on the tarmac for an additional forty minutes before going anywhere as the luggage was loaded, then unloaded, then loaded into a different part of the plane.
On the way back, our flight time was pushed back by one hour fifty minutes. This worked out well for us, as we were notified beforehand and meant we could sleep in a little bit longer, but the fact that it was changed was still annoying. Even after this, it took off twenty minutes late.
Every seat comes with a built-in touch-screen entertainment system. This was pretty annoying. Before the flight takes off it shows adverts for the whole time. Elina finds flickering screens irritating but there was no way to turn it off.
Once the flight started it turned off automatically. You then had to turn it back on and watch another two minutes of adverts before it let you do anything. It then had a limited range of media available. There were maybe a dozen TV shows to pick from, including three episodes of Friends and three episodes of Family Guy. There were also films, a flick tracker, some games for the kids and a few other features.
Our outgoing flight was economy comfort rather than economy as by some bizarre twist, this worked out to be the cheapest option. I think it was a mistake to do this because it was much nicer than flying coach and now that I have experienced it, I do not want to go back.
On Icelandair you get a bigger, nicer seat. It is only two seats each side (coach is three) with a generous armrest in the middle that you can put things on. You also get a blanket, a bottle of water, a pair of headphones and hot food and drink included, including alcohol.
On the way back, we were back in coach. This was fine, the leg room was pretty standard for a plane and having nobody in the seat next to us provided us with a great place to put our coats. You still get the entertainment system and free soft drinks.