Chris Worfolk's Blog


Fahrenheit 451

July 29th, 2014

Imagine a world in which all books are banned. Where all books are burned because they might contain conflicting ideas. Where thinking is actively discouraged in favour of accepting the simple truth presented by authority. In short, imagine the Bible Belt.

This is the setting for Ray Bradbury‘s dystopian novel, Fahrenheit 451.

I had already seen the movie, which I enjoyed, and I enjoyed the book as well. However, I would not go as far as Tom to suggest that it is better than Nineteen Eighty-Four or Brave New World. I enjoyed both of those far more whereas I cannot say I imagine myself re-reading Fahrenheit 451. Definitely worth reading though.

Fahrenheit_451

War Horse

July 28th, 2014

A friend recommended I read War Horse. I sounded quite a good idea at the time, because I thought they said “war whores”, and thus assumed it was about sex workers from 1914 to 1918. In fact, even when I found out there was a horse in it, I assumed it was just on the more risque end of the spectrum.

However, it turns out that it is actually a story about a horse that goes to war.

The book was good, though I imagine the stage production is far more moving.

War_Horse

Lessons from the Purpose Driven Church

July 27th, 2014

I recently wrote about Rick Warren’s book, The Purpose Driven Church. Today, I wanted to share some of the ideas that I really identified with in the book, especially with those I can provide examples of here in Leeds. I imagine these ideas are mostly for faith & belief groups such as Humanism and Sunday Assembly, but can also have wider applications to all community groups.

Of course the central tenant of the book is that a group should do things with purpose. This can be seen to varying degrees in such groups. Leeds Atheist Society always had a clear threefold purpose – to provide education on, fellowship for and open debate about the non-religious. It’s the first thing on our about page.

West Yorkshire Humanists is perhaps less clear, and probably in need of a mission statement. Sunday Assembly is a bit of mixed bag. We have a great slogan: “Live better. Help Often. Wonder more.” However, because we’re not allowed to use the term Humanism, it does not really connect to anything. This has lead to some of our attends describing it as “like playing church without for no reason”, and others as a cult of Sanderson Jones.

Toastmasters is the organisation with the clearest mission of any organisation I am involved in.

We empower individuals to become more effective communicators and leaders.

With a quarter of a million members in 122 countries, I think it is fair to say we are doing pretty well.

Having a clear purpose is critical because then you can then measure everything you do based on that. Everything else is derived from your purpose. That is true of any organisation you will ever be involved in and is probably the most important thing you can learn when it comes to running organisations effectively.

However, I think these points are also interesting…

Do away with committees

Committees decide things, doers do things. Which does your group need? Doers! Sunday Assembly Leeds does not really have a formal committee. We have monthly organisers meetings that are open to all members. There is no election process, you can just turn up and start helping.

Give the power to people implementing the plan. Rather than having committee approval for something, empower people by giving them to decision for the area they are working on. That way you will get much more engaged volunteers.

Provide stability

Warren talks about having a pastor for decades. The best churches are the ones that have the same pastor for a long time.

I am not advocating having the same person lead the group permanently. As secular groups we like to bring in new ideas, new people, have an open democracy. Having a leader-for-life is incompatible with these views. However, we do need to build trust that the organisation people invest their time into, and the friendships that they make, are not suddenly going to disappear.

In my personal life, I often feel more included to people who are more likely to stick around. I would suggest that a community is the same. If you are trying to decide whether to invest a significant amount of time and money into a community, you do so because you think you will get a return out of it over the long term. Therefore are you going to be more predisposed to give to a stable community that looks like it has solid leadership and a strong future, or a community that is constantly scrambling to find new find new leadership?

Write to people

Warren wrote and hand-addressed 15,000 letters to people in the local area. Today, targeted mailings will only get you a response rate of around 1%, untargeted even less. But even if you only get a quarter of one percent, that is still 38 people turning up. Of course the stamps would now cost you nearly £8,000. This could be a good strategy if you happen to have a postman (we need a British-sounding gender neutral term for this) in your group.

When I was at GRAM a few years ago, a member of a local Humanist group spoke about how they gathered a group of volunteers and went round posting leaflets through peoples doors. They did thousands of them, and in the end got two members. That does not sound like a lot, but actually for a relatively low cost exercise, in a group of 20 people, is a 10% growth.

Ask people for a commitment

Saddleback allow people to attend their church every week. But they do not become a member of the church until they make a commitment. This involves taking a membership course, an initiation ceremony, and agreeing the support the church with your time and money. The more he asks them to commit, the more they are willing to do it.

Probably because it offers people real buy in. At Toastmasters, we charge £180 for the first year. There is a £30 sign-up fee and £12.50 per month dues, which by the end of the year adds up. I tend not to mention it when responding to emails about people coming for the first time. I am scared it will put them off. But once they see Toastmasters in action, most of them join. It doesn’t put them off. If anything, it inspires them to turn up to meetings and process through the educational programme.

Research your demographics

Who lives in your local area? Are you in a student town or a retirement community? Young and old, single and married, rich and poor, each of these groups will have different wants and needs and if you want to target your marketing and the content of your group effectively, you need to know who you are targeting.

These days such information is easier than ever before to get hold of. The Census data seems a good start but many local and national authorities, as well as NGOs publish information as well.

Play music as people enter

Warren noticed that the louder he played music when people entered, the more animated people were when talking to each other. People like to be anonymous, especially if they are a guest. Having music on allows them to talk without it being noticed.

In comparison, several times in Skeptics and Toastmasters I will stand at the front a little before we are scheduled to start and everything will go quiet. Getting the conversation restarted for the final two minutes is almost impossible after this. You just end up with two minutes of awkward silence.

Imagine through the eyes of a guest

In software development, you should have a developer and a tester. The developer should test their own code, but it is critical to have another eyes look at the software they have written. Why? Because the developer always uses it from a developer’s perspective! The tester looks at it from a user’s perspective. “It broke when I pushed this button?” “You’re not supposed to push that button.” But somebody might!

When doing anything with your group, you should always keep in mind that as an organiser you are probably a long-established member who knows what is going on. Always take the time to try and imagine how things might also look to a first-time guest who has come to the group to see what it is like. It is clear what is going on? Is it engaging? It is welcoming?

Always use plenty of lighting

Often I will go to a talk, and they will turn the lights off so that you can see the slides. This is the last thing you should be doing! Turn the lights on to as bright as they can be.

Firstly, a bright environment is more friendly and welcoming, and keeps people awake. A dimly lit room is intimidating to guests and encourages existing members to take a nap. Keep a buzz in the atmosphere by keeping it bright and upbeat.

Secondly, who cares if people can see the slides? It is not important! People who rely on slides are bad public speakers. I can see slides on the internet. I want to see the speaker actually speak! I want to see their face. Lowering the lights encourages me to look at the slides rather than at the speaker, which is the opposite of what you want to do if you want people to find the talk engaging.

People come for the events, but stay for the friends

Atheist Society runs all year round, including now in summer when the students have gone home and the talks have finished. Why? Because people want to see their friends every week. People come to the group, and stay with the group for different reasons. Or sometimes they come because they have a lack of friends. Either way, social connections are the true glue of a group.

Crime and Punishment

July 26th, 2014

When I started on Crime and Punishment I expected a rather long and drawn-out exploration of human psychology. What I found was a rather short story about a murderer. Perhaps it would have been longer if I had not have stopped reading after the murder itself, but with the main event over, I assume the rest was just a conclusion (it is difficult to tell with Kindle editions).

The important thing is that I learned murdering people can be bad, because you might feel about it afterwards.

Elina said that Sofia Semyonovna was her favourite character when she read it. She was quite offended when I suggested that might be because they are both of a similar personality. I am not sure whether there was a tension point because of the home truths in this statement, or because Sofia had worked as a prostitute, while Elina never has (to my knowledge).

crime and punishment

The Purpose Driven Church

July 25th, 2014

Rick Warren is probably a bad man. He doesn’t like gay marriage. It doesn’t support gay rights. He doesn’t like the idea of two men having anal sex with each other, even though he has never tried it. But my god (pun intended) does he know how to run a church.

The Purpose Driven Church talks about grow to run a church, which a specific reference to how we started Saddleback Church in California – that now has 20,000 a week attending. It is a gold mine of information. A lot of the strategies he discusses are things I found very effective in running Atheist Society, and there is so much more besides that.

There is a lot of stuff about Jesus in there, as you would expect, but still a useful book for anyone running a Humanist group, Sunday Assembly, etc.

purpose-driven-church

Using Tampermonkey to fix HSBC online banking

July 24th, 2014

Recently, I wrote about some of the poor user experience encountered when using HSBC’s online banking.

Today, I am going to show you how to fix some of it. These instructions are for users of the Google Chrome web browser. If you use Mozilla Firefox, you can probably achieve a similar affect using Greesemonkey.

Tampermonkey is a browser add-on that allows you to run custom user scripts on existing websites. The first thing you will need to do is install it.

Once you have done that, the Tampermonkey icon will appear in your browser. Click this and when the menu appears select “Add a new script…”. Wait for the page to load, then copy and paste the following in:

// ==UserScript==
// @name HSBC online banking
// @namespace https://www.business.hsbc.co.uk/
// @version 0.1
// @description Improves HSBC's online banking
// @match https://www.business.hsbc.co.uk/*
// @copyright 2014
// @require http://code.jquery.com/jquery-latest.js
// ==/UserScript==

$('#benSortCode').attr('size', '8');
$('#benAccountNumber').attr('size', '10');

This code will then be run every time you access a HSBC online banking page. So, as if by magic, when you try and create a new payee, the boxes will be big enough:

hsbc-online-banking-fixed

Why won’t HSBC fix their website?

July 23rd, 2014

HSBC have had a number of what I would consider problems with their websites for the many years that I have banked with them. A few years ago I submitted an online feedback form, but nothing changed, so last month I wrote them a letter (as you do when you get to my age).

It would be nice if they could find the time to fix these issues. They recently had time to issue me a new, more complicated, security device and add an annoying pop-up trying to get me to install their Rapport malware for example. However, they have not had time to make their passwords case sensitive.

I really don’t know how these issues arise in the first place though. As I told them in my letter.

4 June 2014

RE: INTERNET BANKING

To Whom It May Concern:

I have been unable to locate a postal or email address for your internet banking service, so I have resorted to writing to the branch and hope that you will be able to pass it on to the relevant parties.

Over the past few years I have consistently run into a problem with your internet banking for my personal account.

When I go to “make a payment” I have the option of selecting “pay a bill or organisation” or “pay family, friends or other”.

I need to make a payment to HMRC, to which I am given the account number and sort code. But when I go to “family, friends or other” and try and enter the account details it says the payee already exists and that I must use “pay a bill or organisation”.

When I go to “pay a bill or organisation” I then have to select HMRC and then select one of their tax offices. But I have no idea which office I am supposed to pay. All I have is that the account name is HMRC and then I have the sort code and account number.

I do not for the life of me understand why you will not let me make a payment in the usual way using the sort code and account number.

However, even if we overlook that, how you expect anyone else to translate nonsense phrases likes “HMRC NIC DEF PYT”. I don’t know what that is! How is anybody supposed to know?

I have included a printed-out screenshot of the bewildering screen.

I think at very least you should list the sort code and account number next to each entry, and use descriptive names for them, so that we can check we are paying the right account. Better still, just allow people to make payments using the sort code and account number like you would reasonably expect to be able to do at any bank.

MAKING PAYMENTS ON BUSINESS BANKING

Another piece of feedback I think is important is regarding your business internet banking. When you go to make a payment on there, you are able to go to “new payee” and enter the account details.

However the sort code is only 4 characters wide and the account number box is only 6 characters wide.

As you know, sort codes are 6 characters long and account numbers are 8 characters long.

This means that it is very difficult to check you have entered the correct account number and sort code because they do not fit in the box at the same time. I have enclosed a printed-out screenshot with this letter to demonstrate the problem.

As a software consultant, I have literally no idea how this situation could arise. Surely, if even the most basic testing can been carried out on your website, someone would have spotted that this was a significant design defect.

I would suggest that the boxes are extended so that you are actually able to see both the sort code and account number.

Yours faithfully,
Chris Worfolk

I received a letter back from them saying they had passed my feedback on. The issues still seem to be on their website though, as shown by this screenshot:

hsbc-online-banking

Clearly there is not enough space in those boxes to enter the account number and sort-code and be able to see the full number to check you have entered in correctly. I would not even dare pass that code to a tester; Chris K would be appalled.

If I ever get the time I am going to write a browser plugin to fix these issues myself.

Letters you do not expect to have to write

July 22nd, 2014

Last month I received a set of bank statements for a bank I have never been a customer of.

9 June 2014

Dear Lloyds Bank:

Please find enclosed some documents that you recently sent me out of the blue. I am not sure why these documents were sent to be as I am not, nor have I ever been, a Lloyds Bank customer. I used to have a Lloyds TSB account, but I closed that down several years ago.

Yours faithfully,
Chris Worfolk

A month later and I have heard nothing back. So I sent them another letter.

14 July 2014

RE: NOT A CUSTOMER

To Whom It May Concern:

Following on from my letter sent to you on 9 June 2014, I enclose further documents you have sent to me. I once again remind you that I am not a customer of Lloyds Bank. If you continue to hold my personal details without my consent, or continue to send me unsolicited mail, I will file a complaint with the Financial Ombudsman Service.

Yours faithfully,
Chris Worfolk

After they they called me and said they were sorting out and would be sending me £30 compensation.

Toilet boardroom

July 21st, 2014

West Indian Carnival

July 20th, 2014

West-Indian-Carnival

Briggate, Leeds. 6 July 2014.