Why would you advertise for people people?

This is the second of two blog posts about billboards. Life does not get any more exciting than this. Read part one here.

I ran up the canal. And for a long time, there was a First Direct billboard half way up my route that said: “people people wanted”. Every week I told myself I should take a photo of it. Finally, after a month, I resolved that this would be the day. So, I ran up there, pulled out my camera and… it had gone.

However, I recently saw this advert at the train station and it will illustrate my point just as well.

The headline reads…

Good with people? Then you’ll be great with us.

In both of these instances, it could be that they are just looking to drive some recruitment there way. And to an extent, it is. But there must be far more cost-effective ways of finding people than a billboard that targets everybody. Most people have a job, for example, and don’t work in customer services.

However, these advertisements serve a secondary purpose.

They are also value signalling. Not only do they advertise for friendly customer service people but they also say to everyone who reads it “why not come and bank with us – we care about getting friendly staff on board.”

Few people are people people looking to move into a different customer services role. But everybody would like a bank with friendlier customer services.

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This entry was posted on Saturday, June 3rd, 2017 at 11:00 am and is filed under Business & Marketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.