First of all, such heresy as was rumoured back in January has been put to rest. I remain as ever a Sony Ericsson fanboy. And not just because the contract was £5 cheaper than going with an N95 or P1i. But because I’m old and afraid of change.
I have however officially requested my PAC code from Vodaphone. Much as Kieran ran into problems when he wanted to upgrade his phone when his last contract expired I phoned up Vodaphone to complain that none of their price plans on their website were available from the upgrades process.
The patronising call centre worker explained (well more confirmed my suspicions when I proposed such ideas) that they were only available to new customers. To be honest I thought such practices had now died out but apparently not. I explained to him that the packages being offered to me were “just rubbish” so he passed me through to their promotions department.
Properly implemented CRM systems shine through as always as I began talking to the girl in promotions by giving her my phone number, confirming my full name and address and other security details even though I’d already done that twice this call (once with the automated system when you phone up and once to the guy in upgrades).
She managed to throw me together 150 minutes and 500 texts for £25 a month. However, given o2 were offering the slightly more appealing 400 minutes and 1000 texts for not much more I decided to officially abandon Vodaphone in favour of o2. No doubt I’ll be telling a similar story in 18 months time.
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This entry was posted on Saturday, March 15th, 2008 at 1:12 pm and is filed under Life. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.