I’m sorry YOU feel that way (about OUR toilets)

Earlier this month, we celebrated Elina’s birthday. We went big: giving Venla to my parents to look after while we went on a food crawl around Leeds. By the end of the night, I was taking pictures of toilet signs. Why was this?

First up: what exactly is a restaurant crawl? It’s what you imagine it to be: a pub crawl, but with food, as well as drink.

We started at Yo Sushi. Who charge £1.30 for tap water! I had the soft shell crab tempura, which was good, but not as good as Chaophraya’s version. We moved on to The Alchemist for a round of cocktails, before hitting up Yoko’s Teppanyaki who kindly squeezed us in, before finishing up with dessert at TGI Friday’s.

It was at this point, that I spotted the sign above.

If, for any reason, they do not meet your expectations, please notify one of our team members.

If the toilets were dirty, I think this would put me off speaking to anyone. Why? Because it implies that it is my fault. It is like when you say to someone “I am sorry you feel that way”. That is not an apology: it is making it clear that it is their problem and not yours.

Maybe they want to put people off. However, TGI seems to have a responsible focus on customer service so I will take it as an honest attempt to speak up.

A better way to word it would be to say “if the toilets are dirty”. It is pretty objective, right? The toilets are clean or they are not. People can then make a subjective choice about it. What they do not have to worry about is whether their expectations ae reasonable or not.

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This entry was posted on Thursday, March 23rd, 2017 at 11:00 am and is filed under Thoughts. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.