Why I’m annoyed at Sainsbury’s

This is a rant. We get Sainsbury’s to do our weekly delivery. On the whole, it’s good. However, it is not without its problems. Namely:

  • They miss stuff out
  • They send incorrect items
  • They fall out with suppliers
  • Their bagels are short-dated

Incorrect items have not been a big problem recently. But, in September last year, they sent the incorrect item three weeks in a row. The exact same mistake. So I’m not going to be removing that item from the list for a while.

Missing items is a problem, too. Maybe every two months or so we will notice they have missed something out. I’m not religious about checking it. Last time, they forgot to include our bread. They always refund me for the missing items when I complain, though.

Several times, things have disappeared from my order, including the confirmation. However, I can’t prove this and Sainsbury’s deny it happens.

Recently though, they seem to have fallen out with suppliers, too. Things disappear from their store as they change their ranges: McCain wedges and HP barbeque sauce being two examples. But all the Schwartz spices have been disappearing as well.

I emailed them about this in February. They emailed me back to say that they had not fallen out with Schwartz. Then refused to answer any of the emails I sent in February, March and April. When I phoned them about it, they said they were dropping Schwarts. Which means they lied to me in their original email.

This was the same email I complained about their bagels. When you buy them from Co-op, they come with a month’s shelf life on them. When we buy them from Sainsbury’s, they come with five days shelf life on them. They’re still investigating this.

EDIT: Since writing this they have contacted me to say that they cannot explain how Co-op have such long shelf lives because they have spoken to New York Bagel Co who have told them they only release bagels with a shelf life of 5 days. We’ve also ordered the same Bagels from Ocado who only had 4 days shelf life on them.

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This entry was posted on Friday, May 19th, 2017 at 11:00 am and is filed under Life. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.