The Payza saga

PayPal are quite restrictive over what they think is appropriate and inappropriate uses of their service (ie, they just don’t like certain industries), so if you work in those industries you have to use someone else. Someone like Payza.

Unfortunately, if Payza aren’t a scam operation, they seem to be doing their very best to look like they are.

Earlier this year, AlertPay (the original name of the company) re-named to Payza – because re-naming is always a good sign things are going well. Whenever I have filed support tickets with them it has taken weeks for them to get back to me, and indeed getting verified look literally months!

Elsewhere, there are no shortage of complaints. Google has loads of results for Payza sucks, so much so that the operators of the company even felt the need to start up as a counter site. They also have dozens of complaints registered on the Better Business Bureau .

Then, today, they sent an email round saying that they were stopping all deposits to UK based accounts. It said they would notify us when this was back online, but failed to provide any timescale for this – days, weeks, months, ever? Who can run a business on this? It felt very much like when Fult Tilt poker had their licence suspended and ultimately closed.

If they are a legitimate company, then there are some serious questions that need answering…

  • Why does it take them weeks to respond to support requests?
  • Why do so many requests for support go unanswered?
  • Why have they repeatedly lost their licence or payment processing abilities?

Clearly, you can’t run a business on a payment processor that emails you with 12 hours notice that they will be disabling your ability to receive payments, especially when it comes with no indication when, or even if, the functionality will ever be restored.

No wonder MasterCard shelled out a third of a billion pounds for DataCash, they’re probably the closest you can come to a trusted online payment processing provider.



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This entry was posted on Wednesday, October 24th, 2012 at 11:01 am and is filed under Reviews. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.