Posts Tagged ‘customer service’

Jet2.com refund

Wednesday, April 18th, 2012 | Life

In February, I went to Paris.

However, despite having paid for reserved seating on my flight out there, we ended up getting moved to a different part of the plane to balance out the weight. It didn’t exactly fill me with confidence that a jet airliner could be so fragility held in the sky that someone sitting in the wrong place could bring it down, but I went with it.

That said, I was rather aggrieved that I had paid for reserved seating and not been given it. So, on my return I wrote a letter of complaint to Jet2 as they don’t seem to have email and I would need to take a personal loan out to fund phoning their premium rate customer service line. So I went old school and wrote a letter.

I’m pleased to say that a month later I have received a letter back from them saying that they will be refunding the money I paid for allocated seating, within the next two weeks.