Posts Tagged ‘complaint’

It has been a while since I have wasted some of my time moaning about a trivial issue. So I’ve sent a letter to Wasabi Co to complain about their milkshakes not working.

Hi,

I think you should remove the milkshakes from your menu because they never ever work.

We’ve stopped even asking your Albion Street store because every single time we have gone in there ever since it opened, they have said the machine is not working and we need to go to the Trinity store to get a milkshake.

However the Trinity one manages little better. In the twenty times we have been in there to ask if the milkshakes are working we have maybe had four times, and that was quite a while ago – the last ten times in a row we have been in there they have not been working.

I used to work at McDonald’s and I was embarrassed about our failure rate because our milkshakes would be out of action maybe 10% of the time, probably less. Your failure rate is over 90%; they basically never ever work.

We have stopped going in now; we just go to the smoothie place next door because we know they won’t be working. It feels like they are only on the menu to annoy both your own staff and your customers.

Best wishes,
Chris

Still, probably good news for my health, and Juice next door.

Wasabi have since responded saying they are doing all they can to get the milkshake machine fixed. So we got out hopes up and went back a week later. This only lead to another email…

Hi,

Thanks for your email. Unfortunately, this does not seem to be the case. We went in yesterday and the machine was still not fixed. I was told that the branch no longer sold milkshakes as the machine was broken and would be out-of-action permanently.

Best wishes,
Chris

They again got back to me to say that they definitely are fixing it, and will be getting a new machine into their Albion Street branch too, presumably to start selling milkshakes there for the first time ever.

Despite the Coop not getting back to me on my previous complaint about the excessive queuing at my local Coop, I decided to complain once again over the weekend because of another issue I had a bone to pick with them, and because I’m getting old and part of that process is writing angry complaint letters to organisations.

It was a subject close to my own heart as it happens – I was trying to buy a curry but most of the curries available where made of Halal meat and therefore off limits to anyone who a) understands how religiously slaughtered meat is produced and b) who has a conscious. As such I, along with Norm have written to the chief executive of Coop suggesting that as a brand which set them up as an ethical choice should remove all religiously slaughtered meat from their shelving due it’s grossly unethical origin.

Mr Marks

I recently went to the Co-op supermarket on New York Street, Leeds to buy something for dinner and decided on a microwavable curry ready meal. However, when I reached the section these are stocked I found that most of the Coop curries had been replaced by those labelled under the Mumtaz brand. As you may be aware, Mumtaz use exclusively Halal meat.

I consider myself an ethical consumer. Indeed one of the reasons I shop at Co-op is because the company has a long history of offering a selection of ethical products and indeed seems to take pride in doing so.

Halal meat (and Kosher meat also), if you are not already aware, is highly unethical as it causes unnecessary suffering to the animal resulting in the Farm Animal Welfare Council, the government’s independent review board on the subject, to conclude it should be banned immediately (such slaughter methods are actually already illegal, but religious organisations currently hold an exemption). Should you wish to read further, more information can be found here: http://en.wikipedia.org/wiki/Halal#Animal_welfare

I was therefore shocked, and disappointed, that Co-op had selected to stock Mumtaz’s Halal dishes. I believe that the Coop should continue it’s tradition of providing ethically sourced products by removing any products which contain religiously slaughtered meat. I urge you, as the group chief executive to make enquiries into this distribution policy and act to reverse the decision as soon as possible. Whilst these unethically sourced products remain on your shelves with no clear choice for me as a consumer, then I shall unfortunately not be able to continue my custom with your organisation.

Thank you for your time.

Lets see what they come back to us with.