Essentials Hair Studio, Camblesforth
For our wedding we booked Essentials Hair Studio in Camblesforth to come to the venue and do Elina and my mother’s hair. It did not go well. They turned up over an hour late. Not really the start you need to the day.
I received no phone call from them to say they were stuck in traffic. They said they tried to ring the hotel but nobody answered. That is plausible, but does not excuse not ringing me. When we quizzed them on what had happened, one told my father they had been waiting outside the shop for half an hour, the other said they were inside dealing with customers. You would think the time spent sat in traffic would give them time to get their story straight.
Exactly how much traffic you can get stuck in in 11 miles of country lanes, on a Saturday morning, is a whole different debate.
The first time they did Elina’s hair, they had to re-do it because it was incorrect. We know because we have a photo record of it. So did they, so you wonder why they did not use this to begin with. Elina was not happy with it the second time either, but it was close enough and we were late for the ceremony, so it had to do.
We have filed a letter of complaint but have not received any reply.
EDIT: Since posting this, they have refunded us £20.