There is nothing like having to make half a dozen phone calls when you get in from work which you’ve been since 5:30am.
First of CCL Customer Services to find out where my hard drives are. They haven’t been dispatched yet nor will they be in the next week because they are out of stock with the supplier. Expected delivery date still says 29th June.
Next call is to Chemical Records to find out where my replacement bag is. They’ve lost it. Parcelforce says they have delivered it back to them but they don’t know where it is. They take my number and tell me they are going to ring me back.
Next call is to UK Online to confirm some details about their packages. More bad news there.
Next, I call Linksys for some product information. First off I end up at the wrong place. Second time I get through to some outsourced call centre which tells me to ring another number which is business support. This gets me through to another outsourced call centre that tells me to ring pre-sales. This turns out to be the first place I called.
Next, CCL Technical Support to try and sort my server out. They tell me I need to send it back to them.
Next, eBuyer to find out if they actually have the hard drives in stock or whether they were just pretending like CCL were. They have it in stock so I go looking on how I can order from them as I don’t have enough money on my credit card until CCL refund me for their order. Looking at my back accounts I find Leeds Uni have paid me a load of money and I don’t know why.
So I then phone Leeds Uni who put me through to accounts payable. I then get put through to someone else at accounts payable. They can’t find me on my system but suggest I ring my old halls.
I phone accommodation services. I’m not sure if it is my accommodation desposit given the amount is more than the desposit itself but I give them my details anyway so they can look into it. They take my number and tell me they will get back to me. They actually did call me back a few minutes later (while I was at the door signing for a delivery) and left me a voicemail explaining it was my accommodation deposit refund.
While this is going on I get a text from CCL saying my order has been dispatched by Citylink. I go to check the website and it says I’ve now been invoiced. Time to ring CCL Customer Services again. They tell me they will be with me tomorrow (ha, heard that one before).
I want the last two hours of my life and all my phone credit back.
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This entry was posted on Tuesday, July 10th, 2007 at 3:34 pm and is filed under Life. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.