I took my bike in for a service at this bike shop. They aim to service your bike in 24 hours and give you a text when it is ready. My first experience wasn’t stellar. I didn’t get a text, and it took several days, but I did eventually get my bike back. I decided I would give them a second chance.
I took my bike in with a list of things I wanted them to look at. One of which was that the seat clamp wasn’t holding the bike in place. They said it needed a new one and they would get one in a few days. It never turned up. This went on week after week. For 3 months. I did get one call from them. But beyond that, it was I who had to chase them every week. They said the problem was with Hollingsworth Cycles, and Hollingsworth said the problem was with Bianchi.
After three months, I gave up and phoned my local bike shop (Woodrup Cycles). Woodrup said they could have a new one from Bianchi UK in a few days, but could probably find me something in the shop if I needed it sooner. So, I sailed back home, picked up the part, and took it to The Bike Rack so they could fit it. They did so and then forgot to text me to let me know my bike was ready.
I finally got my bike back exactly three months after I took it into them. I documented all of this in a previous blog post.
Since then, there has been a new development. One of the issues I asked them to look at was the tubeless tyres not holding pressure. They checked over the rim tape, valve and tyre and said everything was fine, and it must be the sealant I was using. I started riding again. But, alas, after a few rides, my tyre lost its pressure in the middle of an event.
This time, I took it straight to Woodrup. Woodrup told me the tyre fitted was not tubeless, which may explain the pressure issues I was experiencing. This surprised me, as I had asked The Bike Rack to investigate those very issues.
A review is typically about giving an opinion. I’m not going to do that here. I’m simply presenting you with the facts: they had my bike for three months, this was only ended when I sourced the part myself, and it came back with a non-tubeless tyre on it. It’s up to you to decide whether you would trust them with your bike. This was my experience but I am sure other people have had different experiences.
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Tags: cycling
This entry was posted on Tuesday, December 10th, 2024 at 11:00 am and is filed under Reviews. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.