One Wednesday I had a hospital appointment, and was given a prescription request form that I was told to hand in at my local GPs (Colton Mill). Which I did. They said it would be ready by Friday.
That’s an annoying long time, but given that last time I had a prescription it took them nearly a month to fill it I thought I would give them to the following Tuesday until I went to collect it.
On Tuesday I went there at 4:30pm to find the place with the shutter down and no sign of life.
On Wednesday I phoned them. No answer. I phoned their partner surgery The Grange who assured me that they were open and they would investigate, asking me to phone back later. I phoned Colton Mill again. Still no answer. I phoned The Grange again. They said there was nothing on my record but when I was able to give them the name of the consultant and hospital department I had been at, said they would ring through to try and get a new copy of the form.
On Thursday I phoned Colton Mill at 9am. they answered, telling me they had no idea about the form I had handed in, but said The Grange had added a note to my file with the treatment request. she said they needed 48 hours for a prescription request so I should phone back tomorrow. I tried to press them on the 48 hours but they shrugged off all responsibility.
Not daring to trust it to a phone conversation on the Friday, I decided I would go down there and I could just stand at reception and moan until they got a doctor to sign it for me. So I raced over on my lunch hour, foregoing my usual sandwich. However, when I got there I was told that the prescription had been electronically sent to Boots, without having asking me, and as such they couldn’t give it to me.
Finally, when I managed to get to Boots on the Saturday they did indeed have it. 10 days after I was prescribed it. It does technically beat last time though.
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Tags: colton mill, healthcare, medication, prescription
This entry was posted on Monday, May 18th, 2015 at 11:01 am and is filed under Life. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.