There has been outcries in the past that the Post Office is closing all it’s branches and what a travesty it is.
Good. I hope it does go bankrupt.
It’s continuing existence is a stain on our society. An affront to the basic concepts of free market that have built our entire civilisation. It is, in my opinion, a useless, badly run and incompetence organisation that is unable to do anything right.
Have you been in a Post Office recently? Their customer service is terrible! Go in at lunch time and expect to wait up to an hour if you need counter service. I’ve never seen all the windows open, it’s not that they don’t have the space. They just don’t make enough staff available, resulting in huge queues.
Their credit card is a travesty. Run by the Bank of Ireland, who I assume believe the internet is some kind of dark magic, their online service has an uptime of less than 50% in my experience. Every time I log on, if I can log on, half of the information is missing. Usually the summary, but I’ve also noticed that their online statements sometimes miss transactions that the paper statements include!
What really gets my goat is a recently passport application I put in with them however. Not wanting to take any chances I paid the £8.70 or whatever it is for the Passport Check & Send service.
A week later and HM Passport Office writes to me to tell me that the application is incorrect! What is the point in having such a service if they don’t properly check it?
You would think they would be more apologetic, but they’re not. All they offered was the £8.70 to be refunded, and having phoned an expensive 0845 number to get my refund, they then said they would send me a letter out and I would have to take the letter down to that branch and get the refund back over the counter!
When I add up the value of the petrol to drive over there, and the parking, it basically isn’t worth it, even before factoring in the hour of my time at least that it would take to accomplish the task.
There is a reason all the Post Offices are closing down. I believe that reason is thy are obsolete and incompetent, and they fully deserve all the problems they are facing.
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Tags: incompetence, mail, passport, post office
This entry was posted on Tuesday, August 20th, 2013 at 10:28 am and is filed under Thoughts. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.