Yesterday my motherboard arrived back for my new server (which I ordered like two months ago). No information what they had done with it. They had closed by the time I got it yesterday so I phoned first thing this morning to find out if they had actually fixed it or not. They had tested it and found it to be faulty and so replaced it I was informed when speaking to them on the phone.
So I have just come to assemble it all back together. But something was missing. What you may ask? The CPU and the memory I left attached to the board (and clearly marked in my covering letter with the returns package I had left on for convenience of testing). They were not on the board nor had they been sent back with the rest of the packaging. Back to the phone.
I eventually find out that they are being shipping in a seperate delivery. I go online to track the order and find out they attempted to deliver it this morning but nobody was there so they left a card. I don’t have a card. Where did they try to deliver it to? Back on the phone to customer services. I spent 30 minutes on hold before being transfered to voice mail.
I ring back an hour later and finally get through to Alan. Yes, I’m now recognising names of the customer services team. He informs me it will be re-delivered tomorrow.
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This entry was posted on Tuesday, July 24th, 2007 at 3:36 pm and is filed under Tech. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.