Posts Tagged ‘shopping’


Wednesday, July 29th, 2009 | Reviews, Thoughts

Ikea I ended up back at Ikea on Monday to pick up some more stuff.

I have to say I really don’t like the place though. Aside from the main reason which I will come on to, they charge £30 for home delivery which seems crazy, Tesco are delivering my bed – on a Saturday – for like £6 and a lot of the stuff they currently have in the show room isn’t even available to buy anymore.

The main reason I don’t like Ikea however is how smug they are about how awful their customer service is. As if it is something to be proud of. They have big boards up saying “we aim to serve you within 8 minutes.”

8 minutes? Are you having a laugh? Even if you hit those targets, that wouldn’t be something to be proud of. It’s not like they even really have a Total Experience Time, that 8 minutes is just the time you spend in the queue just to get your stuff scanned through a till.

I know McDonald’s is a world leader in such areas but do you know what the target time for a customer queuing before they get to the till is? 0 seconds. A lot of the time they hit it as well, and most of the time a customer will be served within the target Total Experience Time target of 3 minutes – and that is to provide a full meal, not just to take payment for a few boxes.

It’s not like they can’t cope with the demand either, they have had 3-4 tills open despite having over 20 tills they could potentially open, both of the times I have been there recently.

Not impressed.

Life is expensive

Thursday, June 19th, 2008 | Friends, Life

In preperation for our upcoming house move and Oli needing to get alcohol and snacks in for his birthday party tonight we headed off to Tesco (via a few other shops last night) and managed to spend a rather impressive £260 between us!

Between the endless series of deliveries for things we need for the new house as well, I’m rather scared of looking at my credit card bills. Especially as my wages for the next 6 weeks are basically going to pay for my rent and maybe my petrol :o.