Posts Tagged ‘o2’

Being without a proper internet connection I needed to go mobile for a while. I went to O2 and bought a dongle, but it didn’t work, as they never really do. I don’t know if it is the dongle, O2 or a combination of the both, but they are a mission to get working and usually end up never working at all.

So I went to EE and got a 4G wifi hotspot.

My experiences so far have been really good. You literally just turn it on, it connects to the 4G network and you connect it to as a wifi hotspot. The speeds are really impressive too – 20mb down and 10mb up – way faster than you get on a fixed internet connection in Leeds city centre! Unfortunately the data is quite pricey but as a short term solution it has been wonderful.

I also ordered an Asus 6-in-1 router that lets me connect to the wifi hotspot and then gives me a network port to connect my router in. So my router, which has all my wired devices connected into it, was then connected to the Asus, when then connected to the hotspot. Complicated but it got all my devices online with no connection problems!

Last night, I tried to access a website using the 3G internet on my phone.

I couldn’t. Why? Turns out O2 now censor their internet traffic. Instead of presenting me with a web page, I was re-directed to another website telling me that I had not verified I was over 18 and therefore would not be allowed access to said website.

I wasn’t even on an adult website. I was on a clothing website. But because the site contained certain keywords, I’m not sure which ones, it must have picked up on that and decided the website contained material of an adult nature and therefore decided to block it.

I don’t think they should be censoring anything (they can add a parental lock-out that you can opt into if they wish, but I don’t think you should have to opt out of censorship), but even if we accept it’s fair play to automatically censor my internet usage, they know damn well that I am over 18 because you have to give them your date of birth when you sign up for your contract.

Secondly, the site they redirect you to is one called bango.net. Not o2.co.uk. This would have been a little more reassuring, but a website I’ve never heard of? I had to text my friend to check if it was legitimate. Seriously, WTF? We’re always being told to beware of phishing scams, and they companies pull shit like this. No wonder banks are constantly being defrauded when companies imply that actually we should trust these random third party domain names!

Thirdly, it turns out that bango.net is a third party company that they just use for payment processing – so O2 are effectively forcing you to give your personal details to a third party who could be doing anything with your details. The only way round this is to turn up to an O2 store with photo ID, which I would have done if it wasn’t Easter Saturday and I was no where near an O2 store.

Fourthly, you have to give a credit card to authorise it online. But this doesn’t actually prove I am over 18 because some banks will issue cards to under 18s as second card holders. So they might as well just rely on the date of birth I give them.

Finally, because of the way that they set the technical implementation up, even after I had verified with my credit card (I had to use my backup credit card as they don’t accept Amex, or indeed anything other than Visa or Mastercard, so they’re not making it easy) I still couldn’t access the website I wanted because it kept redirecting to the age verification website, which then saw I was verified and redirected to an O2 portal page. I could probably fix this by clearing my cache, but I don’t want to clear my fucking cache, my cache is there for a reason. If they had put more thought into the technical implementation they could have done it in such a way that this wouldn’t have been necessary.

Having got my new phone I requested my network unlock code for my old phone.

I phoned back in a few days when the said it would arrive. It hadn’t. So they requested it for me again. I rang back on the Monday. They still didn’t have it and requested it again. Wednesday I got an email with it. I entered it into my phone. And it bricked it.

Everything worked fine. I followed the instructions and then restarted my phone to find I got a “configuration error” message no matter what SIM I put in it.

I phoned up Vodaphone, several times, and they had no clue. They said back up your data on it and take it back into a Vodaphone shop and they will send it away for repair. So I downloaded and installed the crappy Sony Ecricsson software to backup my important data and guess what – it fails every time.

Any idea how you can recover data off a mobile phone anyone?

Meanwhile o2 is a whole different story. Norm dug me out an o2 SIM card which I inserted into my phone so I would have a pay as you go phone on o2’s network when my Vodaphone one wasn’t working. But the SIM refused to activate. So I tried to activate it online and was greeted with a message saying this was not an o2 number.

So I phoned up customer services who informed me that they had no record of this number in the database.

So I went down to the o2 store to get a new SIM card. Which I did as well as £10 top-up. I got home, inserted the SIM into my phone, phoned up and activated my top-up card and got the text messages to install the “settings” whatever that is. But despite having topped up, I apparently don’t have any credit. Fantastic.