I sent a nice angry support ticket to RegisterFly today.
Hi,
It’s been almost a week since I posted my last support ticket regarding antichav.com without a response. What happened to the 2-3 hour response times? Seriously, I would like an explanation.
And for the love of God, can I please have the EPP code for antichav.com. Please also restore the domain – for free. I’ve been waiting for this EPP code for over a month now, I ‘ve opened up support ticket after support ticket – you have fobbed me off constantly, this is your fault!
The service level I have been receiving recently is completely unacceptable. If the situation is not resolved promptly I will be forced to take further action and if necessary, lodge a formal complaint with ICANN.
Regards,
Chris
I’ve been migrating my domains away from them for a while now but I’m being hampered by the fact that I now need an EPP code to transfer my domains away which is an absolute mission to get hold of.
Luckily, eNom have got tired of the problems and terminated RegisterFly’s reseller account (RegisterFly used eNom to deal all of their domains until they became a registrar in their own right last year). So all the domains that I were registed through eNom on my RegisterFly account have now been pushed to an eNom account.
As an eNom reseller, RegisterFly was bound to adhere to certain standards of customer service such as providing customer service in a speedy and diligent manner. Because RegisterFly was unable to provide customer service meeting these standards,
eNom terminated RegisterFly as a reseller of its domain names on February 6, 2007.
Now all I have to do is move the domains which are actually registered through RegisterFly which should only be a dozen or so.
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This entry was posted on Monday, February 19th, 2007 at 11:42 am and is filed under Life. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.