In February, I went to Paris.
However, despite having paid for reserved seating on my flight out there, we ended up getting moved to a different part of the plane to balance out the weight. It didn’t exactly fill me with confidence that a jet airliner could be so fragility held in the sky that someone sitting in the wrong place could bring it down, but I went with it.
That said, I was rather aggrieved that I had paid for reserved seating and not been given it. So, on my return I wrote a letter of complaint to Jet2 as they don’t seem to have email and I would need to take a personal loan out to fund phoning their premium rate customer service line. So I went old school and wrote a letter.
I’m pleased to say that a month later I have received a letter back from them saying that they will be refunding the money I paid for allocated seating, within the next two weeks.
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Tags: customer service, flights, jet2, money
This entry was posted on Wednesday, April 18th, 2012 at 11:45 am and is filed under Life. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.