I recently requested an evaluation of Go, an agile release management tool from ThoughtWorks Studios.
I filed out the form but unfortunately it insisted I hadn’t filled out my city, even though I had. So I sent a support request to them and a few hours later, someone emailed me back asking where I was based so they could direct my query. I told them, but never heard back from them.
A month later I got an email from one of their sales guys asking me how I had got on with my evaluation. I emailed them back saying I never actually had an evaluation because they had never got in touch. He apologised and sent through my license key. However, at this time I was on my Mac, so I had to download the Mac client. I went to the website and this time I managed to register and download the software. Great, I thought.
Unfortunately, I didn’t get time to look at it until I was back in the office and by that time I was back on my Windows machine, so I needed to download the Windows version. I went to the website and tried to enter my email address I had used last time I registered to download.
But I just got an error. So I tried again. Another error, different this time. So I tried to go through the whole registration process again, but this once again went back to telling me that I hadn’t entered my city when in fact I had.
I sent their support another email asking for the direct download links and having been sent them, I was finally able to download and install the server. Huzzah! So I did that, but then didn’t really know what to do. It said it had started the sever, which was fine, but there was no indication of what to do next.
After some googling, I eventually found the URL I was supposed to access the dashboard with and entered that into my browser, but didn’t get anything. I tried restarting the server, no luck. I tried running it from the jar. No luck. I even tried uninstalling and reinstalling it. Still nothing.
I decided to boot up my CentOS virtual machine and try installing it there. I downloaded it and tried to run the installer but it told me I needed JDK 1.6 or greater. A quick search through yum and I had it installed. I tried to run the installer again and I got the same error, even though I now had JDK installed.
Eventually, after searching the web for awhile, I found out that they didn’t support OpenJDK yet (you know, the JDK that everyone on Linux uses) so you have to install it using the ignore dependencies flag. Finally, it installed.
It then said that Go Server was up and running and so I tried to access the URL, but it did not work. I tried Apache, and that was working fine, so my virtual machine was working fine, it was just Go Server. By this time it was quite late so I turned everything off and headed home.
The next day I got in early to have a play around with it. I booted up the virtual machine and tried to start Go Server using the service command. All I got was “Error starting Go Server”. I tried googling the phrase, but apparently, it had never before been seen on the internet.
I tried googling some more and eventually found a post that seemed to have the same problem that I had. They eventually found that the problem was to do with the hostname. I couldn’t find any way to change the hostname though, so decided to try the Windows approach and remove and reinstall it. This didn’t work either.
I tried to go look it up in the online documentation, but their website was down again with a 500 error. I waited a few minutes and did a couple of refreshes and eventually it reappeared, but I couldn’t find a solution.
By this point, I had wasted far too much time on this, so I gave up. My advice is, go elsewhere for such software.