AppleCare

One of the problems with the new AirPort Utility, 6.0+, is that it doesn’t have a DHCP clients table. This is obviously ridiculous, as anything claiming to be a router that can act as a DHCP server needs to have one, so I phoned AppleCare to sort it out.

They first asked me for the product’s serial number. But the problem is, this is genuinely invisible.

It’s below all those big symbols. Can you read that? I certainly can’t. No matter how close I move my face (human optics lacking a zoom function after all) and my eyesight is pretty good. Luckily, I managed to find it via AirPort Utility.

After some digging with first line, and some more with the senior I was passed through to, they eventually sorted it out for me – fair play to them as they basically spent twenty minutes talking me through how to bypass all of Apple’s security lockdowns to get the old software installed that does have the functionality.

Unfortunately by this point I had been on the call almost an hour, at a cost of £10 to myself, but they did at least solve the problem.

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This entry was posted on Sunday, October 21st, 2012 at 11:45 am and is filed under Rants, Tech. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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