To get no answers, please hold the line

Guess who I’m on the phone to. It’s not hard. It’s the same people I am always on the phone to. UK Online. A somewhat ironic name it would seem. And opening itself up to derogatory word play but someone of any interlect.

Our connection isn’t just dropping, it’s just entirely going away and not coming back. Normally they do a tone test which magically starts it working again but even after that it died again tonight and support have nothing else to try.

After this happened yesterday advanced support refered me to their advanced support team (who don’t work this late) and who were supposed to re-adjust my line this morning. But didn’t. And are now scheduled to do it tomorrow when they arrive at work.

When someone first suggested we hire someone to manually ferry packets from the exchange and back I thought they were joking. Now I’m just wondering…

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This entry was posted on Friday, February 22nd, 2008 at 5:44 pm and is filed under Rants, Tech. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “To get no answers, please hold the line”

  1. Michelle Says:

    It is down again today :( Means I have to do my FYP in labs, silly internet!

  2. Michelle Says:

    Still down, 2 days now :(

  3. Blog of Norman Ralph » Internet has returned! Says:

    [...] Check out the difficulties we have been facing here. [...]

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